Faisal
Ghaffar

Full Stack Engineer

• Building and maintaining full-stack insurance technology solutions.
• Working across backend services and frontend interfaces in a collaborative engineering environment.

Principal Software Engineer

• Designed and built a highly scalable telehealth platform from scratch, scaling to 200,000+ users.
• Backend built on .NET Core with MS SQL database and SignalR for real-time communication.
• Integrated Twilio APIs for audio, video, chat, voice calls, and SMS.
• Deployed and managed the full application on Microsoft Azure (App Services, Redis Cache, Service Bus, Blob Storage, Azure Functions).
• Implemented AI integrations including Nabla for SOAP notes and RAG pipelines.
• Owned end-to-end delivery: development, testing, deployments, and production support.

Software Engineer → Senior Software Engineer

• Designed and built "DocIT" — an internal Document Management System adopted across the 1,000+ person company, with a custom UI layered on JIRA and Confluence APIs serving as the storage and metadata backbone.
• Promoted to Senior Software Engineer and led a 6-engineer team building the company-wide internal CRM — owning planning, code reviews, and technical direction.
• Shipped productivity tooling on the "Connect" team — including an Outlook plugin that pushed email attachments straight into DocIT, and a web app for admins to log tickets opened during inbound voice calls — on a C# / .NET / Angular stack.

Software Engineer

• Designed and built "Academium" — a multi-tenant school operations platform for Ilim College (Victoria, Australia) covering attendance, gradebook, teacher planning, internal workflows, and academic reports.
• Architected for multi-tenancy from day one — scaled the platform from 1 to 4 campuses on a single deployment with no rewrites.
• Sole engineer on the product after the first six months — owned development, deployment, and support end-to-end on ASP.NET MVC, C#, and SQL Server.